Join Sandy Avina, Claims Service Manager at California Schools JPA, as she discusses how kindness can reshape the workers' compensation landscape. By treating injured workers as individuals and focusing on their well-being, organizations can reduce litigation, speed up return-to-work times, and combat compassion fatigue among adjusters.
Sandy also explores strategies to improve workplace culture, build trust, and foster stronger employer-employee relationships. The conversation touches on the importance of mental wellness in the industry and offers practical steps to support mental health, providing valuable insights for anyone seeking a more empathetic approach in the workplace.