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Trust in the Bay: How Educating Customers Builds Lasting Loyalty

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Manage episode 520199381 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When it comes to auto repair, trust is everything. In this episode, shop owner Gary Hinendes of Gary’s Automotive Repair shares how taking time to educate customers—especially those who feel intimidated walking into a shop—can transform fear into confidence and first-time visitors into lifelong clients. From listening more than talking to training his team on empathy and transparency, Gary reveals why putting people before profits is the smartest business strategy a shop can make.

  continue reading

441 episodes

Artwork
iconShare
 
Manage episode 520199381 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When it comes to auto repair, trust is everything. In this episode, shop owner Gary Hinendes of Gary’s Automotive Repair shares how taking time to educate customers—especially those who feel intimidated walking into a shop—can transform fear into confidence and first-time visitors into lifelong clients. From listening more than talking to training his team on empathy and transparency, Gary reveals why putting people before profits is the smartest business strategy a shop can make.

  continue reading

441 episodes

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