In this episode of the randInt podcast, Muneeb Ekhlaque., head of customer service for Samsung Australia, shares his inspiring journey from a call centre agent to a leadership role in a major corporation. He discusses the importance of customer service, retention, and community engagement, as well as his passion for continuous learning and giving back. Muneeb reflects on his career, the challenges he faced, and the lessons he learned along the way, emphasizing the significance of problem-solving and building relationships with customers.

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