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Scaling sustainability and service with AI at PACT
Manage episode 516612930 series 3268145
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When Lauren Inman-Semerau joined Pact, she found an 11-person team managing 13,000 monthly conversations with disconnected systems. Her solution? Refusing to compromise. In this episode, Lauren reveals how she's preparing PACT to grow in 2026 through strategic AI, tips on getting team buy-ins, unified data, and what she calls gritty innovation.
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