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Summary

In this conversation, Shonn and Hunter discuss the importance of creating a company culture that not only attracts talent but also retains it. They explore various aspects of leadership, including the significance of collaboration, the role of community involvement, and the impact of purposeful leadership on employee satisfaction. Shonn shares insights from his experience in real estate and performing arts, emphasizing the need for adaptability and regular check-ins to ensure team members feel valued and aligned with their goals. In this conversation, the speakers discuss the importance of embracing multiple passions, fostering professional development, and creating a supportive company culture. They emphasize the need for leaders to actively seek opportunities for their team members, recognize achievements, and build strong relationships to enhance retention. The dialogue also highlights the significance of establishing a feedback culture and evolving company culture to attract the next generation of leaders.

Takeaways

• Talent wants to grow and develop.
• Celebrating small wins is crucial for retention.
• Collaboration within the team enhances growth.
• Using AI can help track agent performance.
• Handwritten notes can make agents feel valued.
• Every voice matters in a team setting.
• Community involvement strengthens company culture.
• Purposeful leadership aligns with employee values.
• Regular check-ins are essential for understanding team needs.
• Adaptability is a key leadership skill. It's okay to have another hobby or organization.
• This is the most time you'll ever have to create your perfect world.
• You can't expect your talent to go through 50 events and find their training.
• Your job as a leader is to find opportunities for your people.
• You have to bring in the reality of what's happening in the world.
• The little things, like handwritten notes, matter.
• Your people are there to propel you into the future.
• If that relationship is broken, so is your currency.
• You should connect people to resources that can help them.
• You want to be a reliable resource for your team.