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5 Customer Service Tips for Ecommerce Success

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Manage episode 512286927 series 3525649
Content provided by Matt Briel & Lauren Vassallo, Matt Briel, and Lauren Vassallo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Briel & Lauren Vassallo, Matt Briel, and Lauren Vassallo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

One of the biggest benefits of selling direct is having complete control over your fans’ customer experience, but even the best entrepreneurs out there sometimes find themselves facing a tricky customer service issue.

In this episode, Lauren & Matt share their strategies for providing top tier support for your customers. Whether you’re taking preventative measures, planning a proactive approach, or providing solutions to unexpected problems, we’re here to help you help your customers.

Dive Deeper

💡 Explore These Resources

💡 Listen to These Episodes

💡 Read These Blog Posts

💡 Watch These Videos

Sound Bites From This Episode

🎙️ [2:42] “Whether or not you've had any customer service experience in your life, in terms of a role, I think these things will help anybody who is operating their own digital storefront and finds themselves in a situation where they are selling something to somebody else online.”

🎙️ [21:21] “We've gotten so Amazon lately where we just expect everything overnight and not even they can fulfill that half the time anymore. So putting a very human element to your product, the production time that it takes, that really helps temper people's expectations.”

🎙️ [35:07] “I think oftentimes as creators, solopreneurs, small business owners, we think we have to be everywhere at all times, not only for creating content, but also for supporting people. And that's just not true. It's not true. And it's not sustainable.”

💀 Can’t wait for our next episode? Check out our Resources page for links to our blog, our YouTube channel, and more.
💀 Find us on Facebook, Instagram, and LinkedIn at luludotcom!
💀 Email us at [email protected]
💀 Sign up for our mailing list.

  continue reading

93 episodes

Artwork
iconShare
 
Manage episode 512286927 series 3525649
Content provided by Matt Briel & Lauren Vassallo, Matt Briel, and Lauren Vassallo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Briel & Lauren Vassallo, Matt Briel, and Lauren Vassallo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

One of the biggest benefits of selling direct is having complete control over your fans’ customer experience, but even the best entrepreneurs out there sometimes find themselves facing a tricky customer service issue.

In this episode, Lauren & Matt share their strategies for providing top tier support for your customers. Whether you’re taking preventative measures, planning a proactive approach, or providing solutions to unexpected problems, we’re here to help you help your customers.

Dive Deeper

💡 Explore These Resources

💡 Listen to These Episodes

💡 Read These Blog Posts

💡 Watch These Videos

Sound Bites From This Episode

🎙️ [2:42] “Whether or not you've had any customer service experience in your life, in terms of a role, I think these things will help anybody who is operating their own digital storefront and finds themselves in a situation where they are selling something to somebody else online.”

🎙️ [21:21] “We've gotten so Amazon lately where we just expect everything overnight and not even they can fulfill that half the time anymore. So putting a very human element to your product, the production time that it takes, that really helps temper people's expectations.”

🎙️ [35:07] “I think oftentimes as creators, solopreneurs, small business owners, we think we have to be everywhere at all times, not only for creating content, but also for supporting people. And that's just not true. It's not true. And it's not sustainable.”

💀 Can’t wait for our next episode? Check out our Resources page for links to our blog, our YouTube channel, and more.
💀 Find us on Facebook, Instagram, and LinkedIn at luludotcom!
💀 Email us at [email protected]
💀 Sign up for our mailing list.

  continue reading

93 episodes

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