In the fast-paced world of technology, the question arises: are we keeping our workforce equipped with the necessary digital skills? In the latest episode of the Public Sector Executive Podcast, a panel of experts tackled this pressing issue, discussing the importance of digital transformation in public services and the strategies needed to ensure staff are not left behind.

The conversation featured prominent voices including Hillary Reid from Ayrshire College, Sarah Chamberlain from BCP Council, Laura Cooper from Norfolk County Council, and Penny Syddall from Dorset Council. Together, they explored how digital skills are crucial for successful transformation and how organisations can foster a culture of empowerment and inclusion.

One of the key takeaways from the discussion was the role of 'digital champions' – individuals within organisations who possess the knowledge and experience to support their colleagues in navigating technology. Sarah Chamberlain highlighted the significance of these champions in demystifying technology, stating, 'Tech can be frightening to people. What we're really trying to do is make it a thing that belongs to all of us.' This approach aims to alleviate the anxiety often associated with digital tools and encourages a more collaborative atmosphere.

The episode also addressed the importance of leadership in driving cultural change. Leaders must foster an environment where innovation and digital literacy are prioritised. As Penny Siddle pointed out, 'When we launched this project, we wondered if we would get pushback from services, but it helps frontline services do their role better.' By integrating digital skills training into everyday practices, organisations can enhance efficiency and improve service delivery.

Moreover, the discussion touched upon the necessity of tailored training programmes that cater to the unique needs of staff. Laura Cooper emphasised the value of one-on-one support, stating, 'We take a very human first and empathetic approach to how we're working with our tech-terrified colleagues.' This personalised approach not only boosts confidence but also encourages employees to embrace new technologies rather than shy away from them.

As we look to the future, the guests agreed that critical thinking will be an essential skill in navigating the digital landscape. With the rise of AI and automation, the ability to discern and question information will become increasingly important. This forward-thinking perspective is vital for ensuring that the workforce is not only skilled but also adaptable to the evolving demands of the digital age.

Hosted on Acast. See acast.com/privacy for more information.