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Content provided by Brittany Wilkins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brittany Wilkins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects
Manage episode 482563692 series 3555247
Content provided by Brittany Wilkins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brittany Wilkins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
- How to apply value-driven delivery
- Why user experience is your secret weapon
- The six ways customer centricity shows up in real-world project work
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
18 episodes
Share
Manage episode 482563692 series 3555247
Content provided by Brittany Wilkins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brittany Wilkins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
- How to apply value-driven delivery
- Why user experience is your secret weapon
- The six ways customer centricity shows up in real-world project work
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
18 episodes
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Similar to Project Management Masterclass
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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