Did you know the way you make eye contact could determine your next promotion—or prevent a team meltdown?

In this paradigm-shifting episode of Productivity Smarts, host Gerald J. Leonard uncovers the hidden mechanics of workplace success with Dr. Dianne Olvera, a clinical psychologist and former diplomat whose espionage experience revealed surprising truths about human connection. With dual doctorates in bilingual education and cultural neuroscience, Dr. Olvera proves that real productivity isn't about doing more, it's about connecting better.

From her accidental dental disaster as a TWA stewardess to surviving Argentina's political turmoil, Dr. Olvera's extraordinary journey reveals how connection fuels resilience in business and life. This isn't just another soft skills lecture. It's an operational manual for the most overlooked productivity tool you have: your ability to truly see others.

Tune in to discover how mindful communication and authentic connection can transform your team dynamics, fuel inclusivity, and unlock lasting productivity.

What We Discuss

• [02:01] Introduction to Dr. Dianne Olvera’s extraordinary career

• [05:07] A hilarious (and revealing) story about knocking out a passenger’s tooth mid-flight

• [08:05] How language shapes culture—lessons from Latin America’s "open conversations"

• [13:29] The science of eye contact: Why being "felt" boosts productivity

• [17:36] Spy tactics for workplace dynamics: Using eyes to set boundaries

• [19:17] How electrical energy in our eyes rebuilds broken relationships

• [23:31] The dark side of jokes: How negative speech patterns poison teams

• [26:21] Neurodiversity in the workplace: Creating safety for divergent thinkers

• [32:15] The "Ask Don’t Tell" philosophy to empower self-leadership and intrinsic motivation

• [32:53] Naming behaviours in the book

• [38:40] Where to connect with Dr. Olvera

Notable Quotes

• [05:01] “I knocked a man's tooth out with my hip as we were getting ready to land at the Indianapolis 500. This is when they still had real forks." — Dr. Dianne Olvera

• [08:05] "I spent 12 years in graduate school going for my first doctorate in bilingual special education, and then my second one was in cultural differences because I wanted to know what is the impact of language on people." — Dr. Dianne Olvera

• [09:59] "In Latin America, people would come up, hug me, and tell me to my face what they thought of me. At first, you want to crawl into a hole, but then you realize they really care about me." — Dr. Dianne Olvera

• [13:29] "When you broaden your awareness, you actually notice when somebody looks at you, and you also notice when they don't look at you. And so you don't feel." — Dr. Dianne Olvera

• [19:17] "Our eyes are of the electrical system of our body. You can literally turn negative relationships or relationships that have gone cold within a week by just learning how to use your eyes." — Dr. Dianne Olvera

• [23:31] "Negative speech patterns usually start out as a joke. But then that little negative gesture permeates the whole group." — Dr. Dianne Olvera

• [33:44] “So it's the words you don't use that are the words that get you into trouble.”— Dr. Dianne Olvera

Our Guest

Dr. Dianne Olvera is a lively and compassionate educator, former diplomat, and intelligence officer whose groundbreaking work has transformed classrooms and workplaces around the world. Holding doctorates in bilingual special education and cultural neuroscience, she brings a rare blend of academic insight and real-world experience. Her research into how language and nonverbal cues shape the brain has helped teams and individuals communicate more effectively, resolve conflict, and foster genuine connection. In her acclaimed book, The Power of Connection, Dr. Olvera reveals how subtle shifts in speech patterns and body language can unlock empowerment, collaboration, and lasting change.

Resources

Dianne Olvera

• Website - https://www.drdianneolvera.com/

• Book - The Power of Connection

Productivity Smarts Podcast

• Website - productivitysmartspodcast.com

Gerald J. Leonard

• Website - geraldjleonard.com

• Turnberry Premiere website - turnberrypremiere.com

• Scheduler - vcita.com/v/geraldjleonard

Mentioned Book

• Conversational Intelligence

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