This story was originally published on HackerNoon at: https://hackernoon.com/the-seven-step-hostage-situation-you-call-onboarding.
Users clicking Next so fast the cursor blurred. One opened the console to force-skip. What I learned about interfaces that teach themselves.
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I watched a user open the browser console and type commands to force-skip my onboarding flow. That's when I knew I'd built a hostage situation, not help.