Building Products that Scale Lessons from GiffGaff and Checkatrade (With Kim Faura)

Product Agility

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Kim Faura, former CCO of Giffgaff and Checkatrade, joins the Product Agility Podcast to share his journey of driving massive growth in two iconic companies. Kim played a pivotal role in scaling Giffgaff from startup to £500m+ in revenue and doubled Checkatrade’s growth, transforming both companies into industry leaders.

In this episode, Kim explains how a relentless focus on customer experience, platform liquidity, and data-driven decision-making was key to scaling these businesses. He also offers leadership insights on how to balance personal care with direct challenges, drawing on his experience leading high-performing teams and optimising product and marketing strategies.

Key Takeaways:

Scaling Strategies: How Kim doubled traffic, leads, and revenue at Checkatrade and Giffgaff.
Customer-Centric Growth: The impact of putting customer experience at the heart of product development.
Platform Liquidity: Balancing supply and demand for marketplace success.
Leadership Lessons: How radical candour and data-driven decisions can transform teams and businesses.

Whether you're a product manager, agile coach, or business leader, this episode is full of actionable strategies to help scale your business and improve customer satisfaction.

Links and Resources:

Connect with Kim Faura on LinkedIn: https://www.linkedin.com/in/kimfaura/

Host Bio

Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.
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Ben Maynard

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Product Agility Podcast

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Chapters

1. Building Products that Scale Lessons from GiffGaff and Checkatrade (With Kim Faura) (00:00:00)

2. Platform Liquidity: The Uber Example (00:09:39)

3. 3 Ways to Handle Difficult Stakeholders (00:21:42)

4. Leadership Styles: From Micromanager to Coach (00:46:10)

270 episodes

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