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36 - Eric and Amy Luthy | Mighty Process Server

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Manage episode 516965450 series 3562893
Content provided by Michael Reid. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Reid or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).

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36 episodes

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iconShare
 
Manage episode 516965450 series 3562893
Content provided by Michael Reid. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Reid or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).

  continue reading

36 episodes

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