Asking a doorman to watch packages and the front door simultaneously has become unsustainable in today’s package-happy world, but that’s the reality in many buildings. Marilyn Sygrove, president of Sygrove Associates, recounts how one Upper East Side co-op tackled a dysfunctional lobby that was set up so the doorman had to do both — a security nightmare that frustrated everyone. In this episode Sygrove shares her three-step approach to solving design challenges such as this one, breaks down the financial reality of a lobby renovation and provides strategies for financial planning including assessments and payment schedules. Habitat’s Carol Ott conducts the interview.

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