Gina Shaefer, who operates 13 Ace hardware stores throughout the Washington, DC region is an optimist through and through. Her positivity and commitment to doing business that does good for her employees and community has enabled her to come through challenging times of the pandemic stronger than ever. In this episode, Gina shares her secrets of staying power and success: hint listen to everyone carefully and be prepared to communicate often and in different ways. And signs of optimism: sales of flower pots are up.