Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Content provided by Canopy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Canopy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Similar to Practice Success Podcast
The Knowledge at Wharton Network Acast feed serves as a curated showcase highlighting the best content from our podcast collection. Each week, we feature one standout episode from each show in the Wharton Podcast Network, giving listeners a comprehensive sample of our diverse business and academic content. This rotating selection allows audiences to discover new shows within our network while experiencing the depth and variety of Wharton's thought leadership across different topics and forma ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Best friends Joel and Matt are the co-hosts of How to Money which is all about providing the knowledge & tools that normal folks need to thrive in areas like debt payoff, DIY investing, and crucial money tricks that will provide continuous help along your journey. We believe that access to unbiased and jargon-free personal finance guidance is more necessary than ever before. When you handle your money in a purposeful, thoughtful way that works for your lifestyle, you can really start living ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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The Power of Listening: Michael Ly on Transforming Sales in Accounting
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Manage episode 505517384 series 3644388
Content provided by Canopy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Canopy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Send us your thoughts or what you want to hear more about!
Summary
In this conversation, Michael Ly, founder of Reconciled, shares insights on the importance of listening in sales, the unique structure of his accounting firm, and how to build trust with clients. He emphasizes the need for accountants to ask the right questions and focus on client needs rather than just selling their own skills. The discussion also touches on the challenges of standardizing client experiences and the role of AI in the accounting industry.
Takeaways
- Listening is crucial in sales calls.
- Building trust with clients is essential.
- Accountants should focus on client needs.
- Standardizing services can improve client experience.
- Sales is about asking the right questions.
- Rejection is a part of the sales process.
- You can delegate client work to others.
- AI cannot replace the human element in sales.
- Execution is key to success in business.
- Good work is valued by clients.
Connect with Michael on LinkedIn: https://www.linkedin.com/in/michaelly/
Chapters
1. Introduction to Reconciled and Michael Ly's Journey (00:00:00)
2. The Art of Listening in Sales (00:01:30)
3. Overcoming the Fear of Rejection (00:04:49)
4. Effective Listening Techniques for Accountants (00:08:12)
5. Shifting the Focus from Self to Client (00:11:40)
6. Standardizing Sales Questions for Success (00:14:04)
7. Building Trust Through Listening (00:16:09)
8. Sales Strategies and Conversion Rates (00:18:50)
9. The Importance of Standardized Processes (00:20:58)
10. Creating a Uniform Client Experience (00:24:46)
11. Hiring for Personality vs Credentials (00:27:02)
12. The Human Element in Business Relationships (00:30:54)
13. Canopy Podcast Outro (00:32:10)
48 episodes
Share
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on December 03, 2025 10:10 (
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 505517384 series 3644388
Content provided by Canopy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Canopy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Send us your thoughts or what you want to hear more about!
Summary
In this conversation, Michael Ly, founder of Reconciled, shares insights on the importance of listening in sales, the unique structure of his accounting firm, and how to build trust with clients. He emphasizes the need for accountants to ask the right questions and focus on client needs rather than just selling their own skills. The discussion also touches on the challenges of standardizing client experiences and the role of AI in the accounting industry.
Takeaways
- Listening is crucial in sales calls.
- Building trust with clients is essential.
- Accountants should focus on client needs.
- Standardizing services can improve client experience.
- Sales is about asking the right questions.
- Rejection is a part of the sales process.
- You can delegate client work to others.
- AI cannot replace the human element in sales.
- Execution is key to success in business.
- Good work is valued by clients.
Connect with Michael on LinkedIn: https://www.linkedin.com/in/michaelly/
Chapters
1. Introduction to Reconciled and Michael Ly's Journey (00:00:00)
2. The Art of Listening in Sales (00:01:30)
3. Overcoming the Fear of Rejection (00:04:49)
4. Effective Listening Techniques for Accountants (00:08:12)
5. Shifting the Focus from Self to Client (00:11:40)
6. Standardizing Sales Questions for Success (00:14:04)
7. Building Trust Through Listening (00:16:09)
8. Sales Strategies and Conversion Rates (00:18:50)
9. The Importance of Standardized Processes (00:20:58)
10. Creating a Uniform Client Experience (00:24:46)
11. Hiring for Personality vs Credentials (00:27:02)
12. The Human Element in Business Relationships (00:30:54)
13. Canopy Podcast Outro (00:32:10)
48 episodes
All episodes
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Similar to Practice Success Podcast
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
The Knowledge at Wharton Network Acast feed serves as a curated showcase highlighting the best content from our podcast collection. Each week, we feature one standout episode from each show in the Wharton Podcast Network, giving listeners a comprehensive sample of our diverse business and academic content. This rotating selection allows audiences to discover new shows within our network while experiencing the depth and variety of Wharton's thought leadership across different topics and forma ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Best friends Joel and Matt are the co-hosts of How to Money which is all about providing the knowledge & tools that normal folks need to thrive in areas like debt payoff, DIY investing, and crucial money tricks that will provide continuous help along your journey. We believe that access to unbiased and jargon-free personal finance guidance is more necessary than ever before. When you handle your money in a purposeful, thoughtful way that works for your lifestyle, you can really start living ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Carol Massar and Tim Stenovec bring you reporting from the magazine that helps global leaders stay ahead, plus insight on the people, companies and trends shaping today's complex economy. Watch us LIVE on YouTube: http://bit.ly/3vTiACF.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
In each episode of "Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
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