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AI and Customer Behavior with Shahar Boyayhan and Donna Mitchell
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About Shahar Boyayhan:
Shahar Boyayan is a leading expert in the fascinating intersection of consumer behavior and artificial intelligence. With her finger on the pulse of emerging technologies and their impact on commerce, Shahar offers invaluable insights into the future of consumer trends and business strategies.
Key Points:
1. Impact of AI on Consumer Behavior
- Current adoption of AI by consumers
- AI as an extension of daily life
- Rapid changes expected in the next two years
2. Generational and Cultural Differences
- Five generations in the workforce
- Cultural differences impacting business
- Home becoming a safe space due to AI integration
3. Embracing and Understanding AI
- Integration of AI in homes and daily activities
- Humanization and automation through AI
- Balance between convenience and isolation
4. Ethical and Social Considerations of AI
- Increasing reliance on AI in social and personal contexts
- Issues of social isolation and critical thinking
- Impact of AI on friendships and human interactions
5. AI’s Role in Business Optimization
- Utilizing AI to automate business processes
- Enhancing customer experience through AI
- Case study example of Shahar’s production company
6. Opportunities and Risks for Business Owners
- Hyper personalization in customer experience
- Importance of ethics and decision-making in AI application
- Practical steps for integrating AI in business
7. Practical Advice for Businesses
- Automating processes to focus on scaling
- Common problems AI can solve for small business owners
- Benefits of AI in handling customer interactions
8. Engaging Customers Through Personalization
- Importance of understanding the target audience
- Using AI to address consumer needs and complaints
- Crafting a unique business voice
9. Repositioning Business Strategy
- Importance of magnetic promises for attracting customers
- Maintaining authenticity and transparency in business
- Engagement tactics tailored to younger audiences
10. Preparing for the Future
- Downloadable reports on AI trends and business strategies
- Potential for hyper-personalization to transform industries
- Encouraging hands-on exploration of AI tools
11. Closing Remarks
- Summary of key insights
- Call to action for business owners
- Resources available on Shahar’s and the podcast's websites
Connect with Shahar Boyayhan:
Website: http://www.proptalkie.com
Facebook: https://www.facebook.com/awakenbrilliance
YouTube: https://www.youtube.com/@UCjNt0Iehbb5qnd7ZN1qrJoA
LinkedIn: https://www.linkedin.com/in/shahar/
BlueSky: https://bsky.app/profile/shaharboyayan.bsky.social
Tiktok: https://www.tiktok.com/@shaharboya
Connect with Donna Mitchell:
Podcast - https://www.PivotingToWeb3Podcast.com
Book an Event - https://www.DonnaPMitchell.com
Company - https://www.MitchellUniversalNetwork.com
LinkedIn: https://www.linkedin.com/in/donna-mitchell-a1700619
Instagram Professional: https://www.instagram.com/dpmitch11
Twitter/ X: https://www.twitter.com/dpmitch11
YouTube Channel - http://Web3GamePlan.com
What to learn more: Pivoting To Web3 | Top 100 Jargon Terms
Chapters
1. Moved from Brazil to Utah 20 years ago after a family tragedy; resumed consulting and speaking on consumer behavior, noting cultural differences between the U.S. and Brazil. (00:00:00)
2. AI is rapidly transforming daily life, becoming an extension of ourselves, with significant changes in work and consumption expected within the next two years. (00:04:32)
3. Homes have become safe spaces post-pandemic, with people using AI to personalize their living environments, and humanoid robots are expected to enter homes globally soon. (00:06:58)
4. Curious about why microaggressions have become prevalent, questioning if it's related to generational differences or isolation. (00:11:02)
5. AI companions on social media may worsen social interactions by catering exclusively to users' desires, removing genuine social elements. (00:13:58)
6. Modern parenting shelters kids, limiting experiential learning and social interactions, while early device exposure affects social development. (00:18:38)
7. Be cautious with technology use and data privacy, questioning limits and the implications of adopting new devices. (00:21:07)
8. Embrace AI tools and automate to stay competitive. (00:26:18)
70 episodes
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