# 27 Multi sources for messaging create confusion
If you use reminders / messages generated by workflow or systems, try to keep them to a needed minimum as they will sooner or later be ignored. Try also to avoid to have these mes-saged from multiple sources / different communication ways. They all look different, requesting different actions. The more you have different ones, the more likely is that a user oversees them or interpret them as a possibly unwanted message. This applies especially to automated email messages. People get more and more suspicious about mails and contents they don’t expect and tend to ignore them. I’m pretty sure you have all these awareness programs in your company of how to identify phishing, virus, hoax or spam... messages, what if your inter-nal messages look like them?
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