# 24 Don’t over guide
Typically “assistants” or user guided processes are needed in early phases of a project. Just like a step-by-step workflow, asking you questions, guiding you or offer pre-filled values. Most of these guided processes then include drop down lists to select something and then “click ok” go to next screen. In most cases, these assistants will have a lot of explanatory infor-mation. All this is good, if a process is either executed very few times or generally, the user is not trained. If they are rou-tine tasks, make sure the user does not need to click a drop down and search there; he will know what to enter. This click and search slows him down.
Especially when you have a kind of stable business structure, the daily worker will know much more by heart than you think. When they need to use an assistant to create a purchase order, they will go nuts, or go through 3 drop down menus and drill to the end. They know all the steps by heart and often they even have the vendor number and item-numbers in mind! If they can just type straight forward, they are more efficient. Searching in an endless drop down list by scrolling down takes ages! But it does help untrained users.
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IT - ERP - Projects 33 years of experience - 99 thoughts - 66 minutes to read: Not Another How To Book, available on Amazon.

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