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The Power of Customer Service (Guest: Holly Whittington, Atomic Avocado Designs)
Manage episode 362812768 series 2895068
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Holly from Atomic Avocado doesn't have the background you might expect from someone who's running a product business that focuses on Mid-Century Modern-inspired items that range from signs to keychains, but it was an important influence in how she runs that business. We had a great conversation about her story and the evolution of Atomic Avocado where we hit on a bunch of topics, including:
- How and why Holly has evolved her product over time
- The importance of feedback in Holly's process
- The challenges of being one person managing a product company that does customized, individual designs
- The difficulty of setting boundaries while working from home.
- Why she's chosen to make big investments in equipment & facilities for her business
- How her work got featured in her favorite magazine
- How small touches & details make a big impact
- What drives Holly’s product design process
- Holly’s approach to confronting people who copy her designs
- Why Holly uses Etsy for her business
Connect with Holly:
Web - atomicavocadodesigns.com
Etsy - https://www.etsy.com/shop/AtomicAvocadoDesigns
Connect with Steve:
Email - [email protected]
Web - stevemccready.com
Instagram - instagram.com/stevebmccready
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit stevemccready.substack.com
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