Host Bryn Griffiths sits down with Kelly Paisley, President and CEO of The IT Company. With decades of experience in IT, Kelly dives deep into the rapidly changing landscape of artificial intelligence—and what it means for the credit and collections industry.

Kelly explains why AI is not a monster to be feared, but also not a “magic bullet” that can solve every problem. From discussing the importance of planning and data management to demystifying common fears and misconceptions, the conversation offers practical, grounded advice for any business leader contemplating an AI project. Kelly shares candid stories about his own journey adopting AI, what worked, why 90% of AI projects fail, and the vital role of company culture and policy in successful implementation.

Episode highlights:

• The truth about AI’s strengths and limitations in business

• Why rushing into AI without a plan can lead to failure

• The importance of “AI readiness” and data hygiene

• How to create a practical AI use policy for your team

• Real-world examples from the credit and collections industry

• Kelly’s perspective on the human side of tech adoption—overcoming fear and hype

Perfect for business owners, managers, and IT professionals curious (or even skeptical) about AI, this episode is packed with actionable insights to help your organization move forward with confidence.

The IT Company: theitco.ca
MetCredit Blog: blog.metcredit.com