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How Ritz-Carlton Founder Horst Schulze Defines Service Excellence
Manage episode 510288324 series 2943947
On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of Excellence Wins, built one of the world’s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.
Support the show (https://www.ouramericanstories.com/donate)
See omnystudio.com/listener for privacy information.
3982 episodes
Manage episode 510288324 series 2943947
On this episode of Our American Stories, Horst Schulze, founder of The Ritz-Carlton and author of Excellence Wins, built one of the world’s most respected hospitality brands by insisting on service excellence. Here's Horst's story on how one bad employee at a bank damaged its reputation almost overnight and what that moment revealed about leadership, customer care, and the value of excellence.
Support the show (https://www.ouramericanstories.com/donate)
See omnystudio.com/listener for privacy information.
3982 episodes
All episodes
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