In this episode, host Jarrod A. Clabaugh, CAE, sits down with Patrick Donadio, CSP—renowned communication strategist, keynote speaker, author, and executive coach—to explore what it really takes to elevate both personal and organizational communication. Drawing from over two decades of experience, Patrick introduces his powerful six-step IMPACT process and unpacks common communication pitfalls, from unclear messaging to digital distractions. Together, they dive into the art of active listening, the need for intentional engagement, and the growing role of AI in shaping how we connect. Whether you're leading a team, planning an event, or trying to deepen member relationships, this episode offers practical tools and fresh perspective to help you communicate with clarity, confidence, and purpose.

This episode is sponsored by Burgie MediaFusion.

OSAP Observations is produced by Association Briefings.

Show notes

For an article on active listening, visit https://tinyurl.com/uc4bw553.