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1729: Who is the Customer in Higher Education by Dr. Jeff Cornwall on Strategy Re-Design

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Manage episode 490699164 series 1318600
Content provided by Optimal Living Daily LLC and Optimal Living Daily | Dan W.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Optimal Living Daily LLC and Optimal Living Daily | Dan W. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1729:

Dr. Jeff Cornwall explores how shifting from a faculty-centered to a customer-centered model in higher education could restore financial sustainability and relevance. He argues that colleges must adapt to student needs and preferences or risk becoming obsolete in an increasingly competitive and dynamic educational landscape.

Read along with the original article(s) here: https://drjeffcornwall.com/2018/06/16/customer-higher-education/

Quotes to ponder:

"The financial model for higher education is broken."

"If colleges and universities want to survive, they must begin to treat students and their families as customers."

"A customer-centered business model starts with understanding the needs of the customer, and then designing everything the business does around meeting those needs."

Episode references:

The Innovator’s Dilemma: https://www.amazon.com/Innovators-Dilemma-Technologies-Management-Innovation/dp/1633691780

The Lean Startup: https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous-Innovation/dp/0307887898

Business Model Generation: https://www.strategyzer.com/books/business-model-generation

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2684 episodes

Artwork
iconShare
 
Manage episode 490699164 series 1318600
Content provided by Optimal Living Daily LLC and Optimal Living Daily | Dan W.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Optimal Living Daily LLC and Optimal Living Daily | Dan W. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1729:

Dr. Jeff Cornwall explores how shifting from a faculty-centered to a customer-centered model in higher education could restore financial sustainability and relevance. He argues that colleges must adapt to student needs and preferences or risk becoming obsolete in an increasingly competitive and dynamic educational landscape.

Read along with the original article(s) here: https://drjeffcornwall.com/2018/06/16/customer-higher-education/

Quotes to ponder:

"The financial model for higher education is broken."

"If colleges and universities want to survive, they must begin to treat students and their families as customers."

"A customer-centered business model starts with understanding the needs of the customer, and then designing everything the business does around meeting those needs."

Episode references:

The Innovator’s Dilemma: https://www.amazon.com/Innovators-Dilemma-Technologies-Management-Innovation/dp/1633691780

The Lean Startup: https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous-Innovation/dp/0307887898

Business Model Generation: https://www.strategyzer.com/books/business-model-generation

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2684 episodes

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