In this episode of The Leadership Sessions on NRG Insights, Marcus talks with Sonia Mann, Head of Sales at Roma Finance, about what it really takes to lead in today’s financial services industry.

With 28 years’ experience in banking, specialist lending, and sales leadership, Sonia shares her journey from junior roles at Barclays to senior positions at NatWest and Roma Finance, and the lessons she’s learned about authenticity, empathy, and trust.

This episode covers:

• How to build trust and credibility as a leader
• Why authenticity matters in leadership (and how to maintain it)
• Balancing pressure, stress, and adaptability in high-performance teams
• The role of empathy and emotional intelligence in modern leadership
• Spotting and developing future leaders within your team
• Advice for women pursuing leadership roles in financial services

Watch the full conversation for practical leadership advice you can apply whether you’re leading a team now or aiming for your first management role.

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