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987: Inside Hilton Anaheim: How GM Sergio Keeps the Magic Alive Every Day
Manage episode 517662000 series 3560444
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Ever wonder what it takes to run one of the busiest hotels in America β right next to #Disneyland? π°
For #NoVacancyNews, Suzanne Bagnera and I caught up with Sergio Bocci, GM of the Hilton Anaheim, who somehow manages to keep this massive operation running smoothly while making it all look easy. From balancing staff morale to guest expectations (and the occasional family meltdown after a long park day), Sergio's mastered the art of calm under pressure.
This conversation is all about leadership, hospitality, and staying human in a business that never stops moving.
Huge thanks to my friends at Actabl for powering conversations like this β helping hotels use real data to work smarter, not harder. Visit Actabl.com
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