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52. Rethinking Users as Ecosystems (feat. authors Mike Youngblood and Ben Chesluk)
Manage episode 495198407 series 2789380
Content provided by Nielsen Norman Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nielsen Norman Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Who do we really mean when we say “the user”? And who gets left out?
In this episode, Therese Fessenden chats with cultural anthropologists Mike Youngblood and Ben Chesluk, who are challenging overly narrow definitions of users in UX. They explore how systems thinking and anthropology can deepen our understanding of complex user ecosystems — and why rethinking “the user” is more important than ever.
About the speakers:
About Rethinking Users, including some helpful resources and a link to purchase the book:
https://www.rethinkingusers.com
Article about User Ecosystem Thinking:
https://www.epicpeople.org/toward-ethnography-of-friction-and-ease-in-complex-systems
Mike & Ben’s other books:
- The Routledge Companion to Practicing Anthropology and Design, which includes Mike & Ben’s chapter on systems thinking in design anthropology, as well as many other chapters/contributors exploring the role of anthropology in design:
- Ben’s book Money Jungle is an anthropological study of the redevelopment of New York City’s Times Square.
- Mike’s book Cultivating Community is an ethnographic study of a massive, grassroots social movement in rural India.
Related NN/g Articles & Videos:
- Personas vs. Archetypes (article)
- Why Personas Fail (article)
- Ethnography in UX (3-min video)
- Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context (article)
55 episodes
Share
Manage episode 495198407 series 2789380
Content provided by Nielsen Norman Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nielsen Norman Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Who do we really mean when we say “the user”? And who gets left out?
In this episode, Therese Fessenden chats with cultural anthropologists Mike Youngblood and Ben Chesluk, who are challenging overly narrow definitions of users in UX. They explore how systems thinking and anthropology can deepen our understanding of complex user ecosystems — and why rethinking “the user” is more important than ever.
About the speakers:
About Rethinking Users, including some helpful resources and a link to purchase the book:
https://www.rethinkingusers.com
Article about User Ecosystem Thinking:
https://www.epicpeople.org/toward-ethnography-of-friction-and-ease-in-complex-systems
Mike & Ben’s other books:
- The Routledge Companion to Practicing Anthropology and Design, which includes Mike & Ben’s chapter on systems thinking in design anthropology, as well as many other chapters/contributors exploring the role of anthropology in design:
- Ben’s book Money Jungle is an anthropological study of the redevelopment of New York City’s Times Square.
- Mike’s book Cultivating Community is an ethnographic study of a massive, grassroots social movement in rural India.
Related NN/g Articles & Videos:
- Personas vs. Archetypes (article)
- Why Personas Fail (article)
- Ethnography in UX (3-min video)
- Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context (article)
55 episodes
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Similar to NN/g UX Podcast
We already have many of the climate solutions we need. But scaling them is hard. The Green Blueprint is a show about the people who are architecting the clean economy. Every other week, host Lara Pierpoint profiles the founders, investors, and organizational leaders who are solving complex challenges in the quest to build climate technologies fast.
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continue reading
Thanks for visiting The Cell Phone Junkie! I will be taking the time each week to discuss my favorite topic, cell phones. Any feedback is appreciated and welcome. You can email me at: questions (AT) thecellphonejunkie (DOT) com or call: 206-203-3734 Thanks and welcome!
…
continue reading
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continue reading
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continue reading
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continue reading
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continue reading
We help founders make something people want.
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continue reading
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