You probably don’t know the singer/songwriter of the 1982 song “Where Everybody Knows Your Name.” But since it’s considered perhaps the best TV theme song of all time, you likely already have the bar from Cheers in your mind’s eye. Gary Portnoy wrote or co-wrote songs (including themes) for many other shows in the 80s, including Fame, Mr. Belvedere, and Punky Brewster but this one still resonates today.

When Norm enters the bar, he’s greeted by name (loudly) and the staff knows exactly what he wants. That’s the Cheers Model, says Nick Glimsdahl – the personal touch that makes you feel welcomed and seen. We all know AI is coming to a customer service center near you, but Nick’s new book explores how we can embrace AI but still be human-centric. It’s a business parable and a practical playbook rolled into one.

• The Importance of Personal Connection in Customer Experience• Nick’s Vision for the Role of AI in Customer Service• Navigating AI Implementations• Change Management and Organizational Dynamics• Common AI Traps and How to Avoid Them• The Evolution of AI and Future ConsiderationsConnect with Nick on LinkedIn – https://www.linkedin.com/in/nickglimsdahl/

The Heart of Service – https://www.amazon.com/dp/B0FH5HPZK7/ref=cm_sw_r_ffobk_cp_ud_dp_02FJ2R3Y8TF5E5HES9ZD_1

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/