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What an Anthropologist Brings to a Software Company
Manage episode 240650741 series 1018424
Content provided by Modern Software Podcast and Modern Software podcast from New Relic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Software Podcast and Modern Software podcast from New Relic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Technology and software companies employ a wide variety of specialists, from software engineers to technical writers to user experience designers. Increasingly, though, that roster also includes anthropologists. In this episode of the New Relic Modern Software Podcast, hosts Fredric Paul and Tori Wieldt welcome Ali Colleen Neff, PhD, a trained anthropologist and user experience researcher on New Relic's product team. She left academia and brought her skills to tech because she likes to, in her words, “watch hackers hack in their native habitats.” Her goal? To gather useful data about how New Relic users work, and then use that data to “build products that can help our customers resolve their incidents more quickly.” We talk with Dr. Neff about how she uses her anthropology and media background to better understand how people engage with technology and how non-anthropologists can better understand the ways users engage with their products.
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Manage episode 240650741 series 1018424
Content provided by Modern Software Podcast and Modern Software podcast from New Relic. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Software Podcast and Modern Software podcast from New Relic or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Technology and software companies employ a wide variety of specialists, from software engineers to technical writers to user experience designers. Increasingly, though, that roster also includes anthropologists. In this episode of the New Relic Modern Software Podcast, hosts Fredric Paul and Tori Wieldt welcome Ali Colleen Neff, PhD, a trained anthropologist and user experience researcher on New Relic's product team. She left academia and brought her skills to tech because she likes to, in her words, “watch hackers hack in their native habitats.” Her goal? To gather useful data about how New Relic users work, and then use that data to “build products that can help our customers resolve their incidents more quickly.” We talk with Dr. Neff about how she uses her anthropology and media background to better understand how people engage with technology and how non-anthropologists can better understand the ways users engage with their products.
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Similar to New Relic Modern Software Podcast
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
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…
continue reading
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