In this episode of the Never in Reverse Podcast, Douglas Cox sits down with Nick Kiridzic, Founder & CEO of Staff Hero, the fast-growing powerhouse helping businesses scale by tapping into elite remote talent from the Philippines.

Nick pulls back the curtain on his entrepreneurial journey, sharing how his healthcare background shaped his leadership style and the truth about building and managing high-performing remote teams. From reinvesting profits wisely to maintaining momentum in the face of growth, he breaks down the mindset shifts every founder needs to scale with purpose, not pressure.

If you're serious about building a business that’s sustainable, scalable, and built to last, this episode is your blueprint..

For detailed show notes, navigate using the timestamps below:

(00:00:00) Introduction & Guest Welcome
Host introduces Nick, founder and CEO of Staff Hero, and sets the stage for the conversation.

(00:01:02) Nick’s Background & Family
Nick shares about his family, location, and how he found the podcast.

(00:03:04) Entrepreneurial Spark & Early Career
Nick discusses his early entrepreneurial mindset, healthcare background, and the moment he discovered outsourcing.

(00:04:08) Origins of Staff Hero
Nick explains how Staff Hero started, initially helping himself and then others with outsourcing.

(00:05:11) Healthcare Experience & Transition
Nick describes his work in home care and the growing need for healthcare support.

(00:05:55) What Staff Hero Does
Overview of Staff Hero’s services, focus on the Philippines, and their approach to client and employee experience.

(00:07:22) Global Talent & Outsourcing Benefits
Discussion on the abundance of global talent, overcoming client fears, and the advantages for startups.

(00:08:16) Company Age & Industry Focus
Nick shares that Staff Hero is two years old and started in healthcare but now serves various industries.

(00:10:12) Leadership Lessons & Energy Management
Nick reflects on leadership, emphasizing energy management and setting the tone for the team.

(00:11:29) Supporting Startups & Common Mistakes
Nick talks about advising startups, common hiring mistakes, and the importance of systems and training.

(00:13:24) Managing Remote Teams & Time Zones
Nick explains how Staff Hero manages communication and scheduling with Filipino employees across time zones.

(00:15:21) Cultural Differences & Training
Nick discusses the strengths of Filipino talent and the need for cultural training to better serve U.S. clients.

(00:17:39) Leadership Growth & Personal Development
Nick shares how healthcare taught him structure, startups taught him speed, and how he combines both.

(00:18:59) Self-Care & Avoiding Burnout
Nick talks about his approach to self-care, delegation, and trusting his team to prevent burnout.

(00:21:34) Starting Staff Hero: Planning vs. Action
Nick describes diving into Staff Hero without a formal plan, driven by enthusiasm and support from family.

(00:23:35) Advice for Entrepreneurs
Nick encourages aspiring entrepreneurs to stop doubting themselves, move fast, and maintain momentum.

(00:24:17) Biggest Early Mistake
Nick admits to paying himself too early and stresses the importance of reinvesting in the business.

(00:25:54) Financial Management & Client Attrition
Nick discusses the unpredictability of clients, budgeting challenges, and the need to plan for attrition.

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FOLLOW & LEARN MORE ABOUT Nick Kiridzic:
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LinkedIn: https://www.linkedin.com/in/nick-kiridzic-04218a122/
Instagram: https://www.instagram.com/staffhero.co/
Facebook: https://www.facebook.com/profile.php?id=61576276613060
X: https://x.com/staffhero
website: https://www.staffhero.co/

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