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Ep. 41 | Tornadoes, Turnarounds, and Tech Overhauls: A COO’s Playbook for Multifamily Success
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In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Diane Jensen, Chief Operating Officer at Lexington Partners, for a powerful conversation about candid leadership, operational turnarounds, and building the future of multifamily with both fundamentals and innovation. Listen in to hear Diane:
- Share her unconventional journey from a 17-year-old assistant manager to COO of a 3,500-unit portfolio—and how grit, adaptability, and a love for fixing challenges shaped her career as “The Jensenator”
- Break down her simple yet proven approach to 30-60-90-day turnarounds, the “people, product, price” formula, and why stable teams are the foundation of stable assets
- Reflect on balancing technology and timeless fundamentals, from multimillion-dollar software conversions to mentoring entry-level hires into leadership, and why property management remains one of the most important jobs in real estate
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