In this episode of MSL Talk, Tom Caravela is joined by Cathy Andorfer who shares her insights on the impact of changing times on MSL roles and the skills that are becoming increasingly important. They examine the current MSL job market, highlighting key qualities sought in candidates, and delve into the role of emotional intelligence and soft skills in performance evaluations. The conversation also touches on balancing foundational skills with emerging trends, the influence of AI in medical affairs, and the irreplaceable value of human MSLs. Cathy concludes with predictions for the future of medical affairs and promotes her book. (0:00) Introduction with special guest Kathy Andorfer (1:25) Overview of the episode's theme and "The Art of Excellence" (3:06) Kathy's experience and feedback on her book (7:00) Impact of changing times on MSLs and the book's content (8:25) Current state of the MSL job market and key candidate qualities (13:30) Emotional intelligence, soft skills, and MSL performance evaluation (19:59) Key trends and balancing basics with advanced trends for MSLs (24:59) AI's impact on medical affairs and the unique value of human MSLs (29:44) Predictions for the future of medical affairs (31:21) Promoting Kathy Andorfer's book and conclusion