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Snapshot #42: The Automation Mistake That Quietly Damages Customer Relationships

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Manage episode 525614406 series 3493972
Content provided by Tim Hyde. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim Hyde or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Automation isn’t the problem, but automating the wrong things is.

Business owners rush to automate tasks in the name of efficiency, but they quietly damage trust, relationships, and customer experience in the process. The result? Systems that save time but cost connection.

In this snapshot from the More Clients, Less Effort, Tim Hyde and Frank Agin unpack the line between what should be automated, what should be delegated, and what should never lose the human touch.

You’ll learn how to use automation to buy back time without creating distance, why some manual processes actually make more business sense, and how to build systems that support intimacy at scale instead of replacing it.

Get this balance right, and automation becomes a competitive advantage, not a liability.

You’ll discover:

  1. Why relationships are the one thing you can’t - and shouldn’t - automate
  2. How to decide which tasks are worth automating and which aren’t
  3. A simple framework for avoiding over-engineered systems that break easily
  4. How automation can increase human connection when used the right way
  5. When manual processes actually make more business sense than automation


Listen to the full episode here

Apple - https://podcasts.apple.com/au/podcast/041-networking-and-referral-marketing-with-frank-agin/id1697804814?i=1000652530212

Spotify - https://open.spotify.com/episode/5JxDTjjy6RbontRl4a9yEQ

Watch the full episode on Youtube: https://www.youtube.com/watch?v=bdRnEfaDOlo&t=1s

  continue reading

130 episodes

Artwork
iconShare
 
Manage episode 525614406 series 3493972
Content provided by Tim Hyde. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim Hyde or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Automation isn’t the problem, but automating the wrong things is.

Business owners rush to automate tasks in the name of efficiency, but they quietly damage trust, relationships, and customer experience in the process. The result? Systems that save time but cost connection.

In this snapshot from the More Clients, Less Effort, Tim Hyde and Frank Agin unpack the line between what should be automated, what should be delegated, and what should never lose the human touch.

You’ll learn how to use automation to buy back time without creating distance, why some manual processes actually make more business sense, and how to build systems that support intimacy at scale instead of replacing it.

Get this balance right, and automation becomes a competitive advantage, not a liability.

You’ll discover:

  1. Why relationships are the one thing you can’t - and shouldn’t - automate
  2. How to decide which tasks are worth automating and which aren’t
  3. A simple framework for avoiding over-engineered systems that break easily
  4. How automation can increase human connection when used the right way
  5. When manual processes actually make more business sense than automation


Listen to the full episode here

Apple - https://podcasts.apple.com/au/podcast/041-networking-and-referral-marketing-with-frank-agin/id1697804814?i=1000652530212

Spotify - https://open.spotify.com/episode/5JxDTjjy6RbontRl4a9yEQ

Watch the full episode on Youtube: https://www.youtube.com/watch?v=bdRnEfaDOlo&t=1s

  continue reading

130 episodes

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