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“Why Do We Make It Adversarial?” Rethinking Debt Collection
Manage episode 515260363 series 3568392
Debt collection doesn’t have to mean fear and shame. Gwyneth Borden, Remynt’s founder and CEO, joins Mary to explore a friendlier way for financial institutions to collect debt. Among the newer approaches: offering financial therapy, building credit while paying down debt and turning delinquency into long-term loyalty.
Show notes:
Subscribe to the Money Isn’t Everything podcast here:
https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything
Chapters:
[0:00] Intro – Meet Gwyneth Borden of Remynt
[0:31] The Mission to Rethink Debt Collection
[2:05] Why Fear and Shame Don’t Work
[5:30] Gwyneth’s Personal Debt Story
[7:19] Why Debt Collection Is Stuck in the Past
[9:42] Building Credit While Paying Off Debt
[14:00] The Psychology of Money & Financial Therapy
[22:15] How the Industry Mislabels People in Debt
[27:55] Gen Z and the Debt Crisis
[30:18] The Future of Credit Recovery
Chapters
1. Meet Gwyneth Borden of Remynt (00:00:00)
2. The Mission to Rethink Debt Collection (00:00:31)
3. Why Fear and Shame Don’t Work (00:02:05)
4. Gwyneth’s Personal Debt Story (00:05:30)
5. Why Debt Collection Is Stuck in the Past (00:07:19)
6. Building Credit While Paying Off Debt (00:09:42)
7. The Psychology of Money & Financial Therapy (00:14:00)
8. How the Industry Mislabels People in Debt (00:22:15)
9. Gen Z and the Debt Crisis (00:27:55)
10. The Future of Credit Recovery (00:30:18)
40 episodes
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