In this episode, Harman discusses the challenges of dealing with late payments and how it affects cash flow and overall business health. She outlines practical steps to improve debtor follow-ups, including sending friendly reminders, automating notifications, and making payment processes easier for clients. Harman shares a three-step plan to ensure timely payments without alienating clients and offers tips for handling tough debtors. The episode emphasises the importance of disciplined financial practices and provides actionable advice to boost cash flow and profit margins.

00:00 Introduction to Money First, CEO

01:00 Chasing Cash, Not Clients

01:19 The Pain of Late Payments

02:11 Using Debt Collection as a Profit First Tool

03:28 Creative Follow-Up Strategies

05:17 Handling Tough Debtors

06:10 Weekly Takeaway and Conclusion

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🔗 Where to Find Harman:
Website: www.blubookkeepers.com.au
Instagram: @blubookkeepers

Facebook: @blubookkeepersau
TikTok: @profitwithharman
LinkedIn: Harman Johnston

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