In this episode, we explore the hidden mental toll faced by 9-1-1 dispatchers. Kathy and Jason Lott, founders of the Thin Gold Line, share their personal story: how PTSD forced Jason into medical retirement and how they transformed pain into purpose by supporting dispatchers nationwide. We examine the pivotal moment in Jason’s journey, what healing entails, and the importance of compassion and connection in fostering healthier dispatch centers.

Minds on the Frontline Podcast is brought to you by the Frontline Strong Together 5 Program. FST5 provides streamlined access to behavioral and mental health services, as well as crisis resources for Michigan’s frontline workers and their families. NEED HELP NOW? If you are a frontline worker in Michigan or an immediate family member experiencing any crisis, whether work-related, substance abuse, depression, relationships, finances, or other challenges, reach out by calling 1-833-34-STRONG or visit FST5.org for more information.

Minds on the Frontline is available on all podcast platforms and YouTube.

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