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Content provided by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless

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Manage episode 289286984 series 2609532
Content provided by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation.

Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into:

  • Changing and influencing leaderships approach to IT, innovation and software
  • Working with finance to enable them to better understand software products and IT value streams
  • How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic
  • Some of the missteps and failures where things didn't go as planned
  • Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop
  • Celebrating success, having fun and increasing the happiness and engagement of employees

Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.

Follow Mik on Twitter: @mik_kersten #MikPlusOne
www.tasktop.com

For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/american-airlines/

  continue reading

63 episodes

Artwork
iconShare
 
Manage episode 289286984 series 2609532
Content provided by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Mik Kersten: Author of Project to Product and Founder and CEO of Tasktop, Dr. Mik Kersten: Author of Project to Product, and CEO of Tasktop or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation.

Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into:

  • Changing and influencing leaderships approach to IT, innovation and software
  • Working with finance to enable them to better understand software products and IT value streams
  • How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic
  • Some of the missteps and failures where things didn't go as planned
  • Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop
  • Celebrating success, having fun and increasing the happiness and engagement of employees

Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.

Follow Mik on Twitter: @mik_kersten #MikPlusOne
www.tasktop.com

For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/american-airlines/

  continue reading

63 episodes

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