Host Butch Zemar sits down with Jamal Wolf, who went from being Circuit City’s #1 computer salesperson (back when selling a desktop was like selling a car) to running two companies—Chicago Smart Business Solutions and Chicago Smart Realty Solutions. His career detour wasn’t exactly voluntary; after corporate commission “restructuring” (aka, “we’re changing how you get paid, so you make less”) and the 2008 job market disaster, Jamal decided if people kept saying, “We’re afraid you’ll take our customers,” maybe he should—just legally, under his own logo.

Jamal walks us through his Eight-Day Plan, which starts with Day Zero—admitting you have no idea what you’re doing (kind of like most Monday morning meetings). From there, it’s about focusing on the right thing, testing it, scaling it, and making sure the instructions are so simple that anyone could follow them—because the moment you leave, someone will try to “do it their own way” and break it.

With stories ranging from turning a warehouse’s daily shipping from 60 to 1,000+ packages, to integrating AI so employees can “click less and coffee more,” Jamal proves process improvement isn’t just for massive corporations with color-coded org charts. Whether you want him to fix it and hand it back, or fix it and run it for you, Jamal’s point is clear: A solid process saves money, time, and possibly your sanity—especially when your current plan is just “hope nothing breaks this quarter.”

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To contact Jamal Wolfe: https://www.linkedin.com/in/jamal-wolfe/