How AI is already simplifying hotel operations with Charlie Delamare

Matt Talks Hospitality

Over 20 million podcasts, powered by

Content provided by Matt Welle and Powered by mews.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Welle and Powered by mews.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

2M ago 30:49

MP3•Episode home

Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

0:00 – Introduction to Charlie Delamare
4:43 – Responding to guest reviews
10:06 – How AI can solve staff scheduling
17:36 – Staff onboarding using AI tools
19:52 – Is the concierge role still relevant?
26:10 – Creating an AI-first culture
27:56 – The future of AI in hotels

Matt Talks Hospitality is handcrafted by our friends over at: fame.so

43 episodes

#MBA #Business #Somalia #Matt #Powered by mews.com #Hospitality #Hospitality Podcast Tech #PMS #Hotel #Hostel #Automation #Integration #Hoteliers #Marketing #Data