In this episode of Mastering Property Management, we dive into what happens when a leader shifts focus — from personal milestones to empowering others for collective success.

I sat down with Lachlan MacQuarrie, Vice President of Customer Success at Intelligent Buildings, to talk about leadership, smart technology, and the future of commercial real estate. Lachlan shares how one mindset shift — embracing servant leadership — transformed his career and the teams he leads.

💡 “I could do great things with great people.”

This episode isn’t just about smart buildings — it’s about smart leadership. Lachlan breaks down how technology is only as effective as the people and processes behind it. It’s not about silver bullets — it’s about enabling better decisions.

🔑 Key Takeaways:

✅ Why servant leadership creates resilient, high-performing teams

✅ How smart building tech is being misunderstood — and how to use it right

✅ The role of customer success in large-scale CRE portfolios

✅ How to lead with empathy while still delivering measurable results

This conversation highlights Lachlan’s work at Intelligent Buildings, a consultancy helping global commercial real estate owners harness building tech—from cybersecurity to operational efficiency. It's not just about devices; it's about strategy, trust, and execution.

#MasteringPropertyManagement 🎙️ #IntelligentBuildings #SmartBuildings #CRELeadership #ServantLeadership #BuildingTech #CustomerSuccess #CommercialRealEstate #CRECanada #RealEstateInnovation #EmpowerYourTeam #CREFuture #PicturePerfectCleaning 🫧

📌 Connect with Intelligent Buildings & Lachlan MacQuarrie:

🔗 Website: intelligentbuildings.com

🔗 LinkedIn: Lachlan MacQuarrie

📌 Stay Connected with Mastering Property Management:

📸 Instagram: @mastering_property_management

💼 LinkedIn: Jared Sarbit

Sponsored By: Picture Perfect Cleaning 🫧✨