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Georgina Oxton: Shaping the future of later life lending
Manage episode 520474416 series 3594406
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In this Comprehensive conversation, our CEO Will Hale sits down with Georgina Oxton, Divisional Manager for Equity Release at LV=, this episode explores how LV= is broadening its proposition, supporting customers beyond completion, and equipping advisers with the tools to deliver lasting value and build long-term client relationships.
Chapters
1. Setting The Scene At Silverstone (00:00:00)
2. George’s Role And LV Strategy (00:00:41)
3. Products That Support Changing Needs (00:02:08)
4. Rate Volatility And Advisor Guidance (00:03:33)
5. Educating Clients On The New Normal (00:05:18)
6. Innovation: Portals And Service Design (00:06:24)
7. End‑To‑End Process Review And AI (00:08:05)
8. Market Outlook And Recovery Signals (00:09:16)
9. Regulator Mood And Fairer Finance (00:10:35)
10. Building Customer Awareness Together (00:11:44)
11. Practical Support And Upskilling For Advisors (00:13:04)
12. Reducing Cancellations With Pre‑Checks (00:14:17)
13. Closing Thoughts And Key Takeaways (00:16:25)
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