There comes a point in every journey where the only way forward is to look back, honestly, quietly, and without excuses. The Reflection marks that moment, as John confronts one of the earliest tests of his growing dental laboratory: his first hire, the expectations placed on another person, and the hard truth that responsibility never truly leaves the hands of the owner.

This chapter explores the lessons that never appear in textbooks, trust, disappointment, leadership, and the quiet realization that every misstep becomes part of the craftsman you eventually become. Growth, it turns out, doesn’t begin with success, but with the uncomfortable clarity of seeing yourself as you truly were.

For anyone building a dental lab, leading a team, or searching for meaning in their work, this episode reveals what reflection can teach us, if we’re willing to face it.