From Alarms To Answers: Working With Orenco Support Make It Clear: Why You Can't Just Flush And Forget podcast

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Make It Clear: Why You Can't Just Flush and Forget »
From Alarms to Answers: Working with Orenco Support

3d ago 29:52

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In this episode, we chat with Darren Mendenhall, Customer Service Manager at Orenco, about the real-world aspects of helping various people with wastewater systems. We hear how the customer service team supports homeowners, installers, and engineers with troubleshooting, training, and plenty of patience. Darren shares how to handle calls about alarms and tricky questions, as well as those memorable calls that remind us why protecting water matters so much.

If you have comments or questions about our podcast, you can reach us through this link. To discuss a project or talk to one of our engineers, call 800-348-9843.

Chapters

1. Introduction (00:00:00)

2. What Kinds of Calls are Typical? (00:05:49)

3. How Do You Train your Team? (00:07:20)

4. Do You Have Some Memorable Calls? (00:13:50)

5. Receiving Praise for Outstanding Service (00:17:59)

6. Things That Might Surprise You (00:22:37)

7. Things You Enjoy Most About Customer Service (00:25:27)

8. Living the Vision (00:27:39)

9. Conclusion (00:29:03)

90 episodes

#Science #Environment #Orenco Systems #Water #Wastewater #Sewer #Treatment #Septic #Collection #Podcasting Education #Communities #Lot #Utility