In this episode we talk with John Guaspari about the common pitfalls leaders and organizations make when it comes to driving employee engagement. During our time together we discuss:

• Why employee engagement has been such a challenge historically (and currently) for leaders and organizations.
• The four intangibles leaders need to leverage the full potential of their workforce.
• How to tell if you are a really good leader.
• What "empowerment" really looks like.
• The importance link between customer focus and employee engagement.
• How leaders who want people to come to the office everyday can navigate this challenge without disengaging their workforce.

If you are interested in more from John, pick up a copy of his book, If Engagement is the What, then Respect is the How.

In addition, take a look at these two articles John wrote about stories he referenced in this episode:

• We Make People Happy john-guaspari-ced4ca.webflow.io - this is an article about the work John did at National Grange Mutual (NGM)
• A Shining Example john-guaspari-ced4ca.webflow.io - this article tells what happened after their national claims center burned down—how everyone recognized how critical this was and joined forces to get the claims function back up and running with very little down time.