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Look, up in the sky. It's a man. It's a bird. It's a... telecommunicator doing exactly what they were trained to do. Dispatchers and 9-1-1 operators are called upon to work difficult situations on a not infrequent basis. These men and women who don the headsets and answer the phones are trained to do their jobs to high standards, but sometimes these standards can slip when compliancy (that silent killer) steps in. How can someone whos work is so vitally important to be correct every time keep their skills sharp? How can they ensure that they follow all SOPs, ask every question, and relay all vital information? In short, how can they make their work, and themselves, bulletproof? Join your host Erica as we discuss that this week!
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