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Beyond the Script: Intuition Inside the 911 Center
Manage episode 524315772 series 3552647
911 dispatchers are trained to follow protocols with precision—every question, every command, every keystroke has a purpose. Yet no checklist can account for every human variable that comes through the line. In this episode of LifeLine, we explore the moments when training alone isn’t enough and instinct takes over. What does intuition look like inside a PSAP? How is it developed, when is it trusted, and where are its limits? By examining the balance between procedure and judgment, this episode reveals the quiet, often invisible skill that helps dispatchers recognize danger before it fully announces itself.
https://newschannel9.com/news/local/hamilton-county-dispatcher-honored-after-instincts-lead-to-life-saving-welfare-check
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