Ever had that client who makes your stomach knot every time their name appears in your inbox? The one whose case you've kept far longer than you should have? You're not alone.
Today I'm tackling my number one client tip for attorneys, and it's not what most expect. Forget marketing strategies or case valuation techniques – the most crucial skill is learning to "rip the bandaid" by terminating problematic client relationships promptly and professionally. This seemingly simple action can save you years of frustration, wasted energy, and needless stress.
Through personal experience (including some painful lessons), I share the three critical red flags that signal potential client issues: inconsistencies between client reports and medical records, the client who complains about everyone they encounter, and the excessive editor who doesn't trust your professional judgment. These early warning signs almost always intensify rather than improve with time.
The decision to terminate a client relationship is never easy. We fear the phone won't ring again, or we've already invested too much time, or perhaps worst of all – the client is genuinely nice. But maintaining these relationships past their natural conclusion inevitably leads to regret. As one colleague bluntly asked after I finally terminated a particularly difficult client: "What took you so long?"
Whether you're a seasoned attorney or just starting your practice, mastering when to say goodbye to clients who aren't the right fit is essential for your professional longevity and personal wellbeing. Remember, there are plenty of clients who will value your expertise and guidance – and plenty of other attorneys who might better serve those you let go.
Have you faced this challenge in your practice? Share your experience, subscribe to the podcast, and pass this episode along to a newer attorney who hasn't yet learned this crucial lesson. Your future self will thank you.

____________________________________
Brian Glass is a nationally recognized personal injury lawyer in Fairfax, Virginia. He is passionate about living a life of his own design and looking for answers to solutions outside of the legal field. This podcast is his effort to share that passion with others.
Want to connect with Brian?
Follow Brian on Instagram: @thebrianglass
Connect on LinkedIn