In this episode of Life Accelerated, host Olivier LaFontaine sits down with Michael New, Chief Technology Officer at ClearView, to explore the realities of large-scale digital transformation in life insurance.

Michael shares his experiences leading ClearView’s migration to a modern policy admin platform, tackling legacy system challenges, and ensuring data readiness for a seamless transition. As an ultra-marathon runner, he draws compelling parallels between endurance sports and the long, strategic journey of digital modernization. From navigating data complexities to redefining the advisor experience, this conversation highlights the patience, precision, and leadership required to build a future-ready insurer.

Key Takeaways:

1. Rushing into transformation without a solid data foundation creates unnecessary roadblocks.

2. A realistic, milestone-driven roadmap is essential for managing expectations and delivering long-term impact.

3. Digital innovation isn’t just about efficiency—it’s about enhancing customer and advisor experiences meaningfully.

Jump Into the Conversation: (00:00) The marathon mindset: How endurance running parallels digital transformation

(03:59) Navigating ClearView’s large-scale platform migration and its challenges

(07:41) Addressing legacy data complexities and the role of SMEs in data integrity

(12:52) Lessons learned from previous migrations: Why data baseline matters

(16:57) ClearView’s strategic shift: Simplifying operations to become a dynamic challenger

(24:00) Balancing technology expectations and business realities in digital transformation

(27:49) Future focus: Enhancing advisor experience with a stronger digital presence

Resources:

• Connect with Michael New: https://www.linkedin.com/in/michael-new-1959381/
• Check out ClearView: https://www.clearview.com.au/
• Connect with Olivier: https://www.linkedin.com/in/olivierlafontaine/