Ep 6: The Invisible Cost of Rework: How Inefficiency Is Quietly Draining Your Time, Team, and Profit
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If your business is scaling but you’re still buried in follow-ups, fixes, and “can someone please fix this again?”—this episode is a must-listen.
Rework is the silent killer of time, team morale, and profitability—and most CEOs don’t even realize it’s happening. In today’s episode, Kelli unpacks how operational inefficiency hides in plain sight, why your business feels like it’s constantly in cleanup mode, and how to stop the cycle—permanently.
Whether you run a lean team or a multi-layered org chart, this episode will help you identify where rework is costing you the most—and how to build systems that get it right the first time.
Why rework is not just annoying—it’s expensive and preventable
The five most common causes of rework (and how to spot them in your own business)
How to audit your business for invisible inefficiency and operational drag
The “shadow systems” your team is likely using—and why that’s a red flag, not a win
The exact weekly feedback loop to stop repeated mistakes before they start
How to calculate the real dollar cost of rework (this will change how you lead)
“How do I know if my processes are actually working—or just being worked around?”
Kelli reveals how shadow systems show up when your team is compensating for poor structure—and how to stop mistaking exhaustion for excellence.
Million Dollar Ops Sprint: A 6-week high-touch sprint to install clarity, remove bottlenecks, and scale with precision.
Scalable CEO Toolkit: Includes tools like the Operational Bottleneck Identifier and Core Systems Map to help you streamline execution. [Insert Link]
Free Resource – CEO Clarity Diagnostic: Find out exactly where your business is leaking time, money, and energy.
👉 Download it at KelliRowan.com/diagnostic
Pick one recurring process in your business and map it out from start to finish. Identify where it breaks down, who steps in to fix it, and what system would prevent that fix from being needed in the first place. Then build it.
Leave a review, share it with your leadership team, or send it to the colleague who’s stuck cleaning up the same deliverable for the third time. Let’s eliminate rework—for good.
Follow along at KelliRowan.com for more tools, templates, and strategies for operational precision at scale.
7 episodes