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American Airlines C-Suite Insights: Loyalty & Experience with CCO Heather Garboden (#687)

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Manage episode 494877753 series 2949245
Content provided by Paula Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Join us as Heather Garboden, Chief Customer Officer at American Airlines, reveals how the airline is reshaping customer loyalty beyond traditional rewards programs. From enhancing digital tools to elevating premium experiences, Heather shares how data-driven insights and cross-team collaboration are driving initiatives that make travel easier, more personalized, and truly seamless across the OneWorld alliance.

Discover how small operational changes—like improved boarding processes and reduced gate-checked bags—are creating big wins for both customers and the airline. This episode dives into the emotional connection, trust, and reliability that American Airlines fosters to turn everyday travelers into lifelong advocates.

Hosted by Bridget Blaise-Shamai

Show Notes:

1) Heather Garbodin

2) American Airlines

3) Grit: The Power of Passion and Perseverance

4) Moments of Truth

5) AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership

6) AAdvantage - Caring for Loyal Customers through Challenging Times.

  continue reading

700 episodes

Artwork
iconShare
 
Manage episode 494877753 series 2949245
Content provided by Paula Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Paula Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Join us as Heather Garboden, Chief Customer Officer at American Airlines, reveals how the airline is reshaping customer loyalty beyond traditional rewards programs. From enhancing digital tools to elevating premium experiences, Heather shares how data-driven insights and cross-team collaboration are driving initiatives that make travel easier, more personalized, and truly seamless across the OneWorld alliance.

Discover how small operational changes—like improved boarding processes and reduced gate-checked bags—are creating big wins for both customers and the airline. This episode dives into the emotional connection, trust, and reliability that American Airlines fosters to turn everyday travelers into lifelong advocates.

Hosted by Bridget Blaise-Shamai

Show Notes:

1) Heather Garbodin

2) American Airlines

3) Grit: The Power of Passion and Perseverance

4) Moments of Truth

5) AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership

6) AAdvantage - Caring for Loyal Customers through Challenging Times.

  continue reading

700 episodes

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