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Community Table: Client Relations From First Call to Alternative Fee and Payment Methods

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Manage episode 523401935 series 87928
Content provided by Legal Talk Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Legal Talk Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode’s discussions around the Community Table, recorded in person at the October 2025 ClioCon legal tech conference:

  • After a new client comes on board, within a week, your team needs to check back in. This is your chance to delight. If there’s an issue, a misunderstanding, or a question, this is an opportunity fix it. Delighting a client is always better than simply satisfying a client.
  • The right team answering incoming calls is vital. But how do you outsource that? How do you pay someone and where do you find them? And when is it time to hire your own, in-house, full-time employees to convert those calls to clients?
  • Modern times lead to modern solutions. Today’s buy now, pay later tools can help your firm retain clients by helping them manage payments. Alternative fee arrangements work, and innovative payment methods can remove barriers to attorney/client relationships.

Ask us anything for the Community Table. Leave us a question online!

Join the next Community Table discussion live! Always the third Thursday of the month at 3 p.m. Eastern.

Mentioned in This Episode:

Clio Capital

LawPay

Affirm buy now pay later

Sunbit buy now pay later

Highlights from ClioCon 2025

Clio

ClioCon 2026, Oct. 26-27, 2026

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2985 episodes

Artwork
iconShare
 
Manage episode 523401935 series 87928
Content provided by Legal Talk Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Legal Talk Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode’s discussions around the Community Table, recorded in person at the October 2025 ClioCon legal tech conference:

  • After a new client comes on board, within a week, your team needs to check back in. This is your chance to delight. If there’s an issue, a misunderstanding, or a question, this is an opportunity fix it. Delighting a client is always better than simply satisfying a client.
  • The right team answering incoming calls is vital. But how do you outsource that? How do you pay someone and where do you find them? And when is it time to hire your own, in-house, full-time employees to convert those calls to clients?
  • Modern times lead to modern solutions. Today’s buy now, pay later tools can help your firm retain clients by helping them manage payments. Alternative fee arrangements work, and innovative payment methods can remove barriers to attorney/client relationships.

Ask us anything for the Community Table. Leave us a question online!

Join the next Community Table discussion live! Always the third Thursday of the month at 3 p.m. Eastern.

Mentioned in This Episode:

Clio Capital

LawPay

Affirm buy now pay later

Sunbit buy now pay later

Highlights from ClioCon 2025

Clio

ClioCon 2026, Oct. 26-27, 2026

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2985 episodes

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